Project Overview: With nearly 60% of the 2,000 employee organization retiring in a span of 6 years, management saw a need to redefine its culture and increase engagement to drive recruitment and acquisition of top talent

Project Outcome: Developed and implemented shared values and behavior expectations, leadership modeling and engagement process to improve decision-making and workforce productivity.

Today, the executives and their managers are implementing this plan and have shared ownership for new goals and priorities.

Collaboration has greatly increased along with the efficiency of decision-making and urgency around the company’s mission of long-term sustainability. Even in early stages this momentum has increased pipe replacement by 60%—well on the way to meeting infrastructure replacement goals before disaster strikes.